A Magic Kingdom cast member and a California woman fight over seating on the PeopleMover attraction.

A view of the entrance to Disneyland's Spaceship Earth at Walt Disney World.
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An incident report from the Orange County Sheriff’s Department was obtained this week. According to the report, an altercation took place on the Tomorrowland Transit Authority PeopleMover at Magic Kingdom between a Cast Member and a guest.

MK PeopleMover 5

On March 21, at about 3:30 pm, a 28-year-old Cast Member was directing guests onto the PeopleMover when the incident occurred.

She then ran into Jennifer, a 47-year-old Californian tourist. The last of their family members to board was Jennifer and her husband, John. Everyone else in their group had already taken a seat on the ride.


“Just prior to getting onto the PeopleMover, a cast member advised them there might not be enough room for them, due to the rest of their family members already onboard,” the sheriff’s report said. “(The cast member) held out her arm and pointed. Her intent was to redirect them towards another car, as the one the guests were trying to get into was at capacity.”

Jennifer, on the other hand, grabbed the Cast Member’s arm and pushed her aside.

“Jennifer told her that the rest of the people on the PeopleMover were her family, and moved past to get on the ride,” the sheriff’s report.

After allowing Jennifer to pass, the cast member halted the ride and called her manager.

Jennifer told law enforcement that she “already had forward momentum” when she made contact with the Cast Member’s extended hand but denied doing anything intentionally, according to the report.

There were no outside witnesses, no cameras in the boarding area where the incident occurred, and it was all hearsay.

There was no probable cause for a battery charge because the sheriff’s deputy conducting the investigation determined that the incident “was not only incidental, but not intentional, and without the express purpose of causing bodily harm.”

Nobody was actually arrested or had any criminal charges brought against them. The sheriff’s report stated that “an incident report would be generated to document the incident.”

Tensions between cast members and guests at Walt Disney World frequently rise. Several incidents, including one where a male guest harassed a female security guard and another where a man struck a Disney guest experience manager in the face, were reported this month.

Tomorrowland Transit Authority PeopleMover

On July 1st, 1975, the Tomorrowland Transit Authority PeopleMover was officially opened. The PeopleMover is a vehicle that shuttles visitors around and through Tomorrowland at the Magic Kingdom. It was created to be a mass transit system of the future. The model of the original EPCOT design, Progress City, is visible during the tour.

There is no minimum height requirement for this approximately 10-minute ride.

The PeopleMover underwent a few updates last year. Signs promoting the Enterprise sponsorship have taken the place of the outdated Tomorrowland from 1994.

The Commuter Computer,” a brand-new narration that welcomes back ORAC, recently made its debut at the PeopleMover.

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